University of New South Wales - Human Resources

Question: What is myUNSW?
Answer: myUNSW for staff consists of two pages of information and functionality, accessed from the tabs in the top left hand corner of the webpage. The "Home" page, which is shown when first logging in, contains a selection of links to information relevant to UNSW staff. In addition, this page has a central channel displaying News and Announcements for staff. The "My Staff Profile" tab gives access to online staff services similar to Employee Self Service. For more information about the functionality, click the Help links in the top right corner of each page.

Question: How do I log in to myUNSW?
Answer: Login to myUNSW at https://my.unsw.edu.au using your ID and UniPass as per ESS.
Question: How do I change or replace my UniPass?
Answer: For details on how to change or replace a lost or forgotten UniPass click here.
Question: What can I do on myUNSW?
Answer: Staff can update personal details; view and print pay advices; view leave balances and leave history; apply for leave, forecast leave balances to a future date and update EEO statistical and qualifications information. When updating details always remember to click the "save" button to save your changes.
Question: How do I prevent others from accessing my details?
Answer: To prevent others from accessing your personal information always remember to Log Out. The "Log Out" button is located on the right hand side of the top screen header. It is also important that you change your UniPass regularly to ensure the security of your account.
Question: Is "Help" available?
Answer: Yes. You will find a "Help" link displayed in the top right hand corner of each screen. Just click on the "Help" link to access further information about the screen you are on.
Question: How do I make myUNSW my home page?
Answer: To make myUNSW your home page, open your browser and enter the myUNSW url in the address bar https://my.unsw.edu.au Internet Explorer users: Click "Tools" then "Internet Options" to display your general settings. Click the "Use Current" button to make myUNSW your home page. Netscape users: Click "Edit" then "Preferences" to display your navigator preferences. Click the "Use Current Page" button to make myUNSW your home page.

Other Frequently Asked Questions

Question: Why didn't I get paid?
Answer: Casual staff - If you did not submit your claim form by the close off deadline you will not be paid for this pay period - check Claims Form Schedule. If you submitted your claim form on time, please contact Salaries on ext 51706. Full-time or Part-time staff - Please contact your HR Consultant/Officer or Human Resources on ext 52711.
Question: What is my Employee ID and Record Number?
Answer: This information is on your Pay Advice (top right hand corner and top centre) if you have been paid, otherwise your Administration Office or Manager can check this on the NewSouth HR system.
Question: How do I change my address, banking or deduction details?
Answer:To change address, banking or deductions you need to advise Salaries of changes in writing by mail, email salaries@unsw.edu.au or fax 9385 1420. Complete: HR08 - Change of Name/Address Form or myUNSW SAL123 - Salaries Deposit Details Form SAL124 - Deduction Authority Form.
Question: What are my entitlements to the various forms of leave at UNSW?
Answer: Your leave entitlements vary according to whether you are employed as a member of the general staff, academic staff or as a language teacher at the Institute of Languages. The University's Enterprise Agreements contain all leave entitlements and can be found on the Human Resources website at: UNSW Academic Staff Enterprise Agreement UNSW General Staff Enterprise Agreement UNSW Language Teaching Staff Enterprise Agreement Also refer - Common Leave Issues
Question: How much annual leave do I have?
Answer: Annual leave balances are printed on your Pay Advice and in myUNSW. If you have a query about your leave balance, please contact the Leave Clerk on ext. 52733 or 53082.
Question: Who should I contact if my leave balance is incorrect?
Answer: Please contact the Leave Clerk on ext. 52733 or 53082.
Question: How do I apply for leave?
Answer: Applications for leave can be submiited online at myUNSW. Logon to myUNSW, select the "My Staff Profile" tab, select "Leave" from the My Staff Services menu, select "Apply for Leave".
Question: Will my service at another University be recognised for long service leave purposes?
Answer: In most circumstances it will. More information can be found under Part F of the UNSW Academic Staff Enterprise Agreement for academic staff and Part E of the UNSW General Staff Enterprise Agreement for general staff.
Question: How/when does sick leave accrue?
Answer: Sick leave accrual can be found under clause 30 of the UNSW Academic Staff Enterprise Agreement for academic staff and clause 33 of the UNSW General Staff Enterprise Agreement for general staff.
Question: How much should I pay a casual?
Answer: The casual rates for academic staff and for general staff can be found under at the Salaries website.

Question: How do I change the pay rate for an existing casual general staff?
Answer: Please complete a new SAL11 form with the Employee ID and Record Number and advise the new level or step.
Question: When do I need to submit my claim form?
Answer: Refer to the Claims Form Schedule.
Question: What should I do to receive a copy of a previous year Payment Summary (formerly known as group certificate)?
Answer: The policy of the University is that all requests for the re-issue of a previous year payment summary must be put in writing and signed by the applicant. As from July 2008 the 2007/2008 financial year payment summaries will be available to reprint on myUNSW. You may either email salaries@unsw.edu.au or mail your signed request to the Salaries Unit. If you have any further queries please phone the Salaries on 9385 1706.
Question: Where can I get copies of the Human Resources Forms?
Answer: Refer to the HR Forms on the Human Resources website.
Question: Where can I get copies of the Salaries Forms?
Answer: Refer to the HR Forms on the Human Resources website.

Question: Where do I find the University rules on Flextime and Overtime?
Answer: It is important to understand the difference between flextime and overtime; they are not the same. For definitions and further information you should refer to the Employee Manual for General Staff.
Question: Where can I find the University policy on meal breaks?
Answer: The University policy with respect to meal breaks can be found under: clause 21 of the UNSW General Staff Enterprise Agreement. Essentially, general staff should not work for more than 5 hours without a meal break and meal breaks should generally be between 30 minutes to one hour in length. Also refer to the Employee Manual for General Staff.
Question: What is a probation period for?
Answer: The probation period is a trial period at the commencement of a person's employment. It gives both the employee and the University an opportunity to assess the job and the employee's suitability to it. It also allows both the employee and the University determine whether the employment relationship should continue.
Question: How can I get a Pre-retirement Contract?
Answer: It is important to note that there are eligibility criteria for pre-retirement contracts and that whilst an employee may apply for a contract, they are offered at the discretion of the University. If you are interested you should approach your Head of School or Manager.
Question: How are general staff unsatisfactory performance matters dealt with?
Answer: The UNSW General Staff Enterprise Agreement sets out guidelines for supervisors and staff for managing unsatisfactory performance in the workplace.
Question: What items can I salary sacrifice?
Answer: Salary sacrificing will allow staff to pay for a wide variety ot items such as superannuation, motor vehicles, UNSW parking, Childcare, Unigym from pre-tax salary. For further information on salary sacrificing refer to: Salary Sacrificing Options at UNSW UNSW Academic Staff Enterprise Agreement UNSW General Staff Enterprise Agreement Currently superannuation, UNSW child care, UNSW car parking and motor vehicles are available for staff to salary sacrifice, though it is envisaged that other items will soon be available.
Question: How do I get access to NewSouh HR?
Answer: Access is granted after completing the appropriate NSS Access application form and submitting it to the ACSU Security Administrator, MISU, Level 14 Library Tower. The forms are located on the NewSouth Solutions Website.
Question:What training is available in NewSouth HR?
Answer: Training is available for new and existing employees but is limited by available training resources. Currently, NSS-HR Fundamentals (including Inquiries & Reporting) training is available for staff. Contact the HR Systems Unit for further information.
Question: How do I change my NewSouth HR password?
Answer: Passwords are synchronised across all NewSouth Solutions applications. To change your NewSouth HR password go to the NewSouth Solutions Website and follow the steps.
Question: What reports are available from NewSouth HR?
Answer: Refer to NewSouth HR Reporting.
Question: Where do I go to for help if I have problems running reports?
Answer: Contact the IT Service Desk on ext. 51333.
Question: What other help is available on NewSouth HR?
Answer: Help with the system can be obtained from a variety of sources depending on your query. For example, if you are trying to locate particular information but are unable to find it, you may contact your HR Consultant/Officer. If you are experiencing technical difficulties eg. the server is not responding or your report is sitting queued but not moving, contact the IT Service Desk on ext. 51333. If your question relates to system functionality or you have a requirement that cannot readily be met by the system contact HR Systems. User procedures for the most common transactions on NewSouth HR are located on the NewSouth Solutions Website.
Question: Who in Personnel should I contact about my appointment?
Answer: Personnel is divided into two teams. Firstly identify your Faculty, Division or Centre and then contact the relevant HR Consultant/Officer by phone or email.
Question: Who should I contact if I have a question about my superannuation?
Answer: If you have a question regarding your superannuation at UNSW, please contact Nina Kandur on ext. 52763. If you have a question regarding the Special Purposes Superannuation Scheme, please contact Maria Katselas on ext. 51741.
Question: Who should I contact about my tax query?
Answer: Please email salaries@unsw.edu.au or ring salaries on 9385-1706, alternatively you can contact the Australian Taxation Office or phone 132 861.
Question: Who should I speak to about my accounting query?
Answer: Please contact the appropriate Client Services Officer in Financial Services.
Question: Where is Human Resources located?
Answer: Human Resources (Personnel, Recruitment, Salaries and Superannuation) Level 1, North Wing The Chancellery Phone: 61 2 9385 2711 Fax: 61 2 9662 2832 Director's Office, Industrial Relations and HR Systems Level 3 The Chancellery Phone: 61 2 9385 1710 Fax: 61 2 9385 1561