Cloke, K. & Goldsmith, J. (2000). Resolving Conflicts at Work. Josey-Bass: California.

Cornelius, H. & Faire, S. (1989). Everyone Can Win: How to Resolve Conflict. Simon & Schuster: Australia.

Davis, E. & Pratt, V. (2000). Making the Link, number 11, Affirmative Action and Industrial Relations. Macquarie University: Sydney.

Kindler, H. (1988). Managing Disagreement Constructively. Crisp Publications: USA.

Lilley, R. (2002). Dealing with Difficult People. Kogan Page: London.

McCabe, J. & Warner, J. (1998). Effective Conflict Resolution. Team Publications: Melbourne.

Tillett, G. (1999). Resolving Conflict: A Practical Approach. Oxford University Press: Australia.


In addition to printed material, other Conflict Resolution resources include:

Audio Cassettes
Resolution of Conflict