• EO Online for Staff
• Welcome to UNSW
• Absolutely Fabulous Customer Service
• Customer Service Across Cultures
• The Basics of Better Business Writing
• Report Writing
• Project Management Fundamentals
• Presentation Skills
• Self Management

• Conflict Resolution - A focus on Assertiveness
• Managing Interpersonal Relationships - Working with Differences
• Negotiating to get Results - A focus on Interest Based Negotiation

• Chairing Meetings
• Minute Taking
• Decision Making in Meetings

• Foundations of Leadership
• Implementing Operational PLans
• Learning to Lead with MBTI (Myers-Briggs Type Indicator)
• The Manager as Coach
• Growing Teams
• Leading and Facilitating Change in your Work Unit
• Leading Innovation
• Planning for Staff Development

• EO Online for Supervisors
• The Responsible Supervisor - Compliance and Governance at UNSW
• Recruitment and Selection - A Vacancy Exists
• Recruitment and Selection - The Interview
• Recruitment and Selection - After the Interview: Forms, Feedback and Followup
• Managing Workplace Change and Discrimination Grievances for Managers
• Essential Employee Relations for Managers

• Applicant Information Sessions
• Writing Your Application
• Interview Skills

• Portable Fire Fighting Equipment
• Apply First Aid
• Chief Building Warden

• Due Diligence
• OHS Awareness
• OHS Consultation
• Laboratory Safety Awareness
• Hazardous Substances
• PC2

• Telephoning in English
• Listening to Australia
• Vocabulary Development
• Conversation at Work
• Writing int he Workplace
• Speaking Skills
• Oral Presentations
• Living and Working in English

• Resumes
• Selection Criteria
• Interiews