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Organisation and Staff Development> Training Opportunities> Management in Action

Management in Action Series

What is the series about?
 
Management in Action incorporates a broad range of information new or existing UNSW Managers needs to know to supervise their staff effectively in two important management dimensions: Workplace Relations and Leadership and People Skills.
 
Specifically designed for UNSW staff, this series is an opportunity to network with other managers; explore issues currently facing the tertiary sector; ensure that your management practice facilitates a safe, healthy and happy work environment; and learn about best practice leadership and management theory and practices.
 
Who can attend?
The modules are suitable for all UNSW managers - both Academic & Professional and Technical staff. Whilst the workshop target group is primarily staff in the 6 - 9 HEW bracket, some variance may apply and each application will be assessed on a case by case basis. Participants must be currently supervising staff to be eligible for this series.
 
Whilst it is not a requirement to complete all modules (with the exception of EO online which is mandatory) we do recommend that staff consider undertaking the entire series according to the recommended pathway to gain the maximum learning value.
 
Management in Action Pathways
 
Leadership and People Skills
 
  • Foundations of Leadership (Prerequisite for the beginning of this pathway
  • Implementing Operational Plans
  • Learning to Lead with MBTI (Myers Briggs Type Indicator)
  • The Manager as Coach
  • Growing Teams
  • Leading and Facilitating Change
  • Planning for Staff Development
 
Workplace Relations
 
  • EO-online for Supervisors (Prerequisitefor the beginning of this pathway)
  • The Responsible Supervisor - Compliance and Governance at UNSW
  • Managing Workplace & Discrimination Grievances for Managers
  • Essential Employee Relations for Managers
 
This pathway is designed for staff with little or no formal management training. To ensure the right match between participant skill level and learning content, a separate and distinct registration form applies.
 
 
It is recommended that staff complete the Workplace Relations pathway within the first 12 months of commencing as a manager at UNSW
 
 
 
To Register for any opportunity, log into MyUNSW and click on 'My Staff Profile' and then on 'Training Registration'


Foundations of Leadership

What is the course about?
The workshop will focus on principles of management and leadership, examining the challenges inherent in the leadership role in the tertiary sector now and in the future. You will explore the big picture issues and drill down to the personal level where you will reflect on your personal leadership journey. Where you are, where you want to go and how you will get there. The workshop will introduce practical skills in time management, coaching and delegation.
 
 
What will I learn?
  • Internal and external drivers that impact on UNSW managers and leaders today and in the future
  • Stages of transition to leadership
  • Time management techniques
  • Delegation skills and strategies to delegate effectively
 
 
What will I be able to do at the end of the course?
  • Explore the difference between managing and leading
  • Describe the challenges for UNSW managers and leaders
  • Define personal leadership values  
  • Describe the impact of values on management style
  • Apply key principles of time management to increase personal effectiveness
  • Develop your team through effective coaching and delegation
  • Create a goal based action plan for personal leadership development
 
 
 
Dates: 28 & 29 Janaury or 28 & 29 July
Time: 9am - 4pm (over 2 days)
Suitable For: All Academic and Professional & Technical staff managers who are currently supervising staff.
 


Implementing Operational Plans

What is the course about?
The ability to create and implement an operational plan is a key supervisory skill. In today's fast moving and ever-changing world, it is more important than it has ever been; as the political, social and economic landscape increasingly influences what we do and how we do it. This course will introduce you to the skills and strategies required to create and implement an operational plan that is responsive and relevant. The course will also focus on challenges and solutions to ensure your team is engaged in the design and implementation of your plan.
 
 
What will I learn?
  • UNSW Planning Processes
  • The definition of strategic planning and how it relates to operational and individual work and development plans
  • Designing the planning process, including environmental scanning, stakeholder analysis, goal development, key performance indicators, action planning & communication strategy
  • Resources management (budget, people development, staffing implications)
  • Tools to monitor and evaluate the plan
  • Problem solving and decision making
  • Interpersonal skills to implement the plan and engage the team
 
 
What will I be able to do at the end of the course?
  • Link the UNSW strategic planning process to your work area
  • Write an operational plan for your work area
  • Write a communication strategy
  • Apply key resource management strategies to daily work practice
  • Utilise effective decision making skills & strategies
  • Apply interpersonal skills to assist in plan implementation
 
 
Dates: 10 & 11 March or 18 & 19 August
Time: 9am - 4pm (over 2 days)
Suitable For: All Academic and Professional & Technical staff managers who are currently supervising staff.


Learning to Lead

What is the course about?
Using the Myers Briggs Type Indicator (MBTI) this course will enhance your understanding of your self and your workgroup. You will learn how to use your knowledge of Type theory to motivate your staff, harness their strengths, and facilitate professional development.
 
 
Key Content
  • Your MBTI 'Types'
  • Characteristics of 'Types' in the workplace
  • Motivating different 'Types'
  • What to do if you have a cluster of 'Types'
  • How to develop and mentor different 'Types'
 
 
Key Learning Outcomes
  • Understand self and manage impact on others
  • Identify key characteristics of 'Type Functions and Attitudes'
  • Recognise the impact of 'Type' diversity in a work group
  • Adapt leadership style to the person and situation
 
 
Dates: 2 April, 16 September
Time: 9am - 4pm
Suitable For: All Academic and Professional & Technical staff managers who are currently supervising staff.
 


The Manager as Coach

What is the course about?
Did you know that more people leave their job because of their manager's poor communication skills than because of the work? This course will give you the tools to proactively manage the performance of all your staff. As UNSW moves towards an organization wide performance management system, this 2 day course will give you timely and practical skills.
 
Key Content
  • Definitions of coaching- difference between coaching, executive coaching, counseling  and mentoring
  • When to coach and why
  • Understand why staff job performance can range from excellent to below standard
  • Motivation - theory and practice
  • How to use coaching to achieve organisational outcomes
  • Situational leadership as a model for managing performance
  • How to plan and structure a coaching discussion
  • Practical coaching techniques including questioning techniques, active listening, giving and receiving feedback.
 
Key Learning Outcomes
 
  • Use coaching effectively to encourage and motivate staff 
  • Use a leadership style appropriate to managing others
  • Plan, structure, conduct and follow up on a coaching discussion
  • Improve below standard performance using a coaching framework
 
Suitable For: All Academic and Professional & Technical staff with supervisory responsibility
 
When: 26 & 27 March or 16 & 17 July
Time: 9am - 4pm (over 2 consecutive days)
 


Growing Teams

What is the course about?
Strong teams don't just happen.  This workshop will explore a range of factors that will help supervisors grow high performing, resilient teams. The workshop will be highly interactive and will explore recent team development theory with an emphasis on practical application.
 
 
What will I learn?
  • The five dysfunctions of a team, and how to avoid them
  • The impact of group dynamics
  • Stages of team development
  • The role of the leader in developing teams
  • Situational leadership and the link to team development
 
 
What will I be able to do at the end of the course?
  • Describe the five dysfunctions, recognise those present in your team and create action plans for overcoming these blockages
  • Identify positive and negative group dynamics and the impact these can have on your team
  • Recognise the different leadership styles you can use with team members
  • Create an action plan for team growth and development
 
 
 
Dates: 19 & 20 May or 19 & 20 November
Time: 9am - 4pm (over 2 days)
Suitable For: All Academic and Professional & Technical staff managers who are currently supervising staff.
 


Leading and Facilitating Change

Leading & Facilitating Change
 
 
Are you currently or planning to implement change and innovation in your work area? Do you want to know how to prepare yourself and your team for the change? Do you know what reactions and behaviours to expect and how to effectively manage them? This workshop will introduce you to the theory and practice that informs change management and the tools and techniques to embed innovative practices into your work area.
 
 
Key content
  • What underlies our reaction to change
  • Emotional and behavioural indicators of change reactions
  • Change management theories
  • How our Industrial Relations team can help
  • Techniques and processes for implementing and managing successful change
  • Dealing with resistance to change
 
Key Learning Outcomes
  • Positively lead and facilitate organisation initiated change
  • Apply change models to your current work situation
  • Act as a role model for change and engage buy-in from others to drive the required change
  • Proactively communicate rationale for change to individuals and teams
  • Demonstrate a focus on continuous improvement and encourage others to look for opportunities for change
  • Identify strategies for working with resistance to change
 
What have past participants said?
"The IR/HR presentation was a good reminder of the enterprise agreement"
"I learnt how to plan for future change more by having greater consultation"
"I will now ensure that a review of change is implemented"
 
Dates: 26 June, 30 September
Time: 9am - 4.00pm
Suitable For: All managers who are currently supervising staff


Planning for Staff Development

We all know that excellent managers and leaders need to plan for work performance and career development with their staff - but - do you know how to get started? How do you analyse staff development needs, ensure that time and money spent on learning and development is a good return on investment. How do you and your staff ensure that learning is applied and not forgotten?
 
Key content
  • The role of Learning & Development within UNSW
  • How to identify Learning & Development needs using a range of methods
  • Types of learning & development plans
  • Ways to conduct learning plan meetings with one or more people
  • How to implement the learning plan using knowledge of adult learning styles
  • Work practice to ensure continuous learning
  • Strategies to manage barriers to learning
 
Key Learning Outcomes
  • Describe what is meant by the term "Learning Organisation"
  • Discuss the link between staff development planning, UNSW B2B Strategic Intent and Performance Development
  • Plan for individual and team development
  • Apply needs analysis tools to analyse staff development needs
  • Conduct a learning & development plan meeting
  • Identify your personal adult learning style
 
What have past participants said?
"I need to stop and listen to my team - let them brainstorm and come up with ideas"
"Great tools for evaluating staffing needs - TNA, Gap analysis, SWOT"
 
 
Dates: 10 & 11 June, 26 & 27 October
Time: 9am - 4.00pm (2 consecutive days)
Suitable For: All managers who are currently supervising staff
 


EO Online - Supervisors and Managers

What is the course about?
Using real life case studies and interactive learning techniques, you will explore Equity principles, terminology and application, as you work through EO Online. This on-line training has been developed specifically for Australian Universities.
 
EO Online is presented in two modules. Module 2 is for Supervisors and Managers and is outlined below. Module 1 is for staff and is described in the Skills Development section.
 
What will I learn?
  • Australian anti-discrimination legislation, with specific reference to supervisor's legal responsibilities
  • The identification and use of reasonable adjustment
  • Grievance handling processes for supervisors and managers
 
What will I be able to do at the end of the course?
  • Identify personal rights and responsibilities and design work practises to meet these obligations
  • Describe the Grievance procedure and the supervisor's role in this procedure
 
Methodology
  • You can work from the beginning to the end of the module at your own pace
  • Real life examples, scenarios and quizzes are included
  • You can complete the module in one or more sessions
 
Suitable For All Academic and Professional & Technical staff with supervisory responsibility
 
 
Time: This module will take approximately 40-55 minutes to complete
 
 


The Responsible Supervisor

This course is designed for staff stepping into a supervisor role and for supervisors new to UNSW. The main focus is to ensure that all UNSW Supervisors and their teams are aware of their rights and responsibilities in creating a safe, equitable, ethical and healthy workplace.
 
Key Content
  • The legislative and statutory framework which underpins UNSW policy & procedure
  • The supervisor's responsibilities in complying with statutory obligations
  • Resources available to support supervisors' people, policy and systems
  • How policies are developed and implemented at UNSW
  • UNSW policy and legal responsibilities in the following areas: Records & Archives Management, Freedom of Information, Privacy, Copyright, Risk Management, Risk, Control & Compliance
  • Key challenges and supervisory responsibilities in regards to OHS, Equity & Diversity, Grievance Handling, Industrial Relations, Authority, Delegations & Protected Disclosures
  • Media and Issues Management - Protocols & Reputational Risk
 
 
Key Learning Outcomes
  • Set and exemplify standards of ethical behaviour and act as a role model for others
  • Credibly represent self, work unit and UNSW
  • Ensure team compliance with organisational policy and procedure
  • Integrate statutory, legislative and procedural obligations into daily work practice so that the rights and responsibilities of all are known and actioned
  • Identify staff at UNSW who can assist in the design and implementation of a safe, equitable, ethical and healthy workplace  
 
Suitable For: All Academic and Professional & Technical staff with supervisory responsibility
 
When: 8 & 22 May
Time: 9am - 4pm (over 2 days)
 


Managing Workplace and Discrimination Grievances for Managers

What is the course about?
This workshop provides the knowledge and skills to effectively handle complaints and grievances under UNSW policies and procedures. The workshop is specifically designed for supervisors / managers who currently supervise other staff.  The session focuses on the most common grievance - complaints of discrimination, harassment and bullying. However, other types of grievances are also covered.
The session will be facilitated by Nicole Gower, Legal Counsel HR. Nicole recently joined UNSW from private practice in a specialist workplace law firm. Nicole brings 'real life' examples from her experience dealing with employee grievances and investigations. She is also an experienced trainer, facilitator and mediator.
What will I learn?
  • Your role under UNSW Grievance Handling policies and procedures
  • Practical skills for handling employee complaints and grievances
  • Identifying discrimination, harassment and bullying
  • Overview of investigation process
  • Protected disclosures
 
What will I be able to do at the end of the course?
  • Identify the correct process to address complaints and grievances
  • Effectively handle complaints and grievances
  • Identify relevant UNSW subject matter experts who can provide guidance in matters relating to Grievance Handling
 
When: 3 November
Time: 9am - 3pm
 


Employee Relations Essesntials for Managers

What is the course about?
Legal claims and grievances by employees take significant time and cost to resolve and distract from academic and other professional activities. This workshop explores the full range of employment issues that arise during the employment relationship. It aims to give participants the knowledge to effectively manage employee issues and minimise any legal claims or grievances arising.
 
The session has been designed by Nicole Gower, Legal Counsel HR. Nicole recently joined UNSW from private practice in a specialist workplace law firm. She has particular expertise in designing and facilitating compliance training for senior management. Nicole will also be involved in delivery of the training, along with presenters from other specialist areas such as industrial relations and occupational health and safety.
 
Key Content
  • Regulatory framework - legislation, enterprise agreements, Australian Workplace Agreements and common law obligations
  • Options for engagement - continuing employees, fixed term, casuals, contractors and agency staff
  • Negotiating and offering employment
  • Effectively using probation
  • Managing leave arrangements
  • Identifying and controlling OHS risks using the UNSW OHS management system
  • Managing unsatisfactory performance and misconduct
  • Understanding legal risks upon termination - resignation, redundancy and dismissal
 
Key Learning Outcomes
  • Identify employee issues at the earliest opportunity
  • Effectively manage employee issues
  • Identify relevant UNSW subject matter experts who can provide guidance in handling employee issues

When: 11 November
Time: 9am - 5pm