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Professional Skills Development What is the series about?
Working in a large and dynamic organisation means that many of the skills and strategies that help us get through our daily lives can be tested. We must learn to navigate complex systems, liaise with a diverse population, communicate effectively with a broad range of people in a variety of circumstances; and ensure that we manage a balance between our work and personal lives. This series provides you with the opportunity to learn or revisit theory and practise in a variety of subject areas so that you feel confident and skilled in embracing and working with the everyday challenges inherent in your professional life at UNSW.
What does the series include?
To Register for any opportunity, log into MyUNSW and click on 'My Staff Profile' and then on 'Training Registration'
EO Online What is the course about?
Using real life case studies and interactive learning techniques, you will explore equity principles, terminology and application of legislation, as you work through EO Online. This on-line training has been developed specifically for Australian Universities.
EO Online is presented in two modules. Module 1 is for all staff and is described below. Module 2 is for supervisors and managers and is described in the Management in Action section of the website.
What will I learn?
What will I be able to do at the end of the course?
Methodology
Suitable For: All Academic and Professional & Technical staff should complete this program
Time: This module will take approximately 40-55 minutes to complete
Welcome to UNSW Welcome to UNSW - An Invitation to all staff
UNSW invites all new staff to a morning tea to formally welcome you into our community. You will get the opportunity to meet with other new staff, explore how UNSW works, our governance and structure, how to get involved in associations and networks and how to access support and services. In addition, L&T@UNSW will outline what support is available in relation to your teaching and how to contact them.
After the morning tea there will be a one hour optional tour of parts of the Kensington Campus with the Environment Unit.
This event complements the online UNSW Induction Program provides detailed information on all you need to know about working at UNSW.
What have past participants said?
"I now have an overview of strategic direction of the university"
"I know more about the history and facilities available to myself"
"Walk around the campus gave me an understanding of the environmental issues facing the university"
Dates: *11 March
21 July, 8 October
Time: * 1pm - 4pm including an optional one hour campus tour
10am - 1pm including an optional one hour campus tour
Suitable For: All new academic and professional & technical staff
Project Management Fundamentals What is the course about?
The focus of the workshop is to ensure that individuals have a consistent approach to, and a broad understanding of, the nine functions of Project Management, and the management of these functions through the life cycle of a project. The two-day workshop is designed to incorporate the relevant theory and approach to each of the nine functions, followed by a series of activities which ask the participants to apply that approach to a current project at work.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"It seems to me this is exactly what writing a grant proposal and then performing the research is all about! So I will (and already have) applied some of these techniques to my daily work life"
"I can definitely apply most of what I learnt especially on scope, work breakdown structure, risk management and group dynamics"
When: 13 & 14 May
Time: 9am - 4pm(over 2 consecutive days)
Suitable For: Academic and Professional & Technical staff who are co-ordinating or managing projects
Absolutely Fabulous Customer Service What is the course about?
Customers, clients, students, end users, colleagues - it does not matter much what you call them, does it? This course will introduce participants to what it means to provide quality service at UNSW; the big picture issues which create the imperative to manage customer expectations; and the skills and strategies to build positive and responsive customer service relationships.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"I will try to learn to respond not react and communicate my intention to resolve"
"I will now take more time to think about creative solutions to problems at work"
"A better level of customer service, is putting myself in the shoes of the customer"
Dates: 6 April, 20 August
Time: 9am - 4pm
Suitable For: All academic and professional & technical staff
Customer Service Across Cultures What is the course about?
Customer Service Across Cultures is about helping service providers work more effectively with customers who do not share their cultural background. It will help participants recognise the effect of cultural differences on customer service, and provide practical insights and tips for managing difficulties.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"It was a very good program. I understand why people act so differently"
"I will be more patient with people from other language backgrounds, understanding that the "spoken word" might need to be translated "in the head" first"
"I will remember to not to take personally, things that are out of my control"
Dates: 11 September
Time: 10am 4.30pm Suitable For: All academic and professional & Technical staffThe Basics of Better Business Writing What is the course about?
The Basics of Better Business Writing is comprised of two modules that will provide participants with the tools and techniques to create Plain English documents that communicate with impact and clarity.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"I will use simple, concise language and get to know your audience"
"I will investigate other styles and formatting"
" will now be more time effective and have a professional approach to my writing"
Dates: 17 & 31 March or 7 & 14 September
Time: 9am - 1pm (over 2 days)
Suitable For: All academic and general staff.
Report Writing What is the course about?
For many of us, our role requires us to be able to create useful and succinct reports. This course will introduce you to the basics of report writing, including how to analyse your audience and structure your report. The course also examines the various report styles in use at UNSW.
What will I learn?
What will I be able to do at the end of the course?
Dates: 31 July, 22 October
Time: 9am - 1pm
Suitable For: All academic and general staff.
Self Management What is the course about?
Juggling too many competing priorities? This course will encourage you to analyse how you currently use your time and introduce you to practical and relevant self management techniques, to match your personal style and increase your personal effectiveness.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"I will look at my time management and how I prioritise"
"Good to highlight my habits - how to recognise bad habits and deal with it"
"I will use some of the stress management techniques to try and be less stressed at work and at home"
Dates: 18 May, 24 September
Time: 9am - 1pm
Suitable For: All academic and general staff.
Chairing Meetings What is the course about?
A good chairperson is essential for a good meeting. Develop the skills you need in this workshop to strategically plan a meeting to produce results, encourage a participative meeting; and most importantly, meet the agenda through focussed conversation.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"I feel able to be more professional in meetings"
"I will speak up at meetings"
"I will try to be more conscious of my cognitive processes during meetings and try to be aware of the different personalities in a meeting"
Dates: 26 May
Time: 9am - 1pm
Suitable For: All academic and general staff.
Minute Taking What is the course about?
How do you record what is important to record? Have you read minutes that do not reflect the meeting you attended. In this workshop, explore why minutes are so important, why minutes are taken, and how.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"I was reminded that the purpose of the meeting will direct how the minutes are taken"
"I will now improve the format of the minutes to have outcomes"
"Very informative and useful program. I would recommend it to anyone who takes minutes"
Dates: 16 June, 29 October
Time: 9am - 1pm
Suitable For: All academic and general staff.
Decision Making in Meetings What is the course about?
To increase participation, creative outcomes and solid decisions, you need to use quality decision making tools. Bad decisions cost organisations money and loss of reputation. This course will introduce tools that will assist you to do this.
What will I learn?
What will I be able to do at the end of the course?
What have past participants said?
"I will use different strategies/communication skills in meetings"
"This really helped me to think about new ways to get real outcomes from our meetings"
Dates: 25 August
Time: 9am - 1pm
Suitable For: All academic and general staff.
Conflict Resolution - A Focus on Assertiveness This workshop takes a practical look at skills and strategies you can employ to manage your emotional response to conflict and maximise your communication effectiveness.
Key Content
Key Learning Outcomes
What have past participants said?
"I have learnt to express my opinion and stay calm"
"I understand roadblocks to effective communication"
"I will be more conscious of my reactions - think before reacting/responding"
Dates: 4 May, 10 September
Time: 9am - 4pm
Suitable For: All academic and professional and technical staff
Managing Interpersonal Relationships (DISC) and Negotiating Many everyday situations require us to negotiate things like work priorities or buying a car. This workshop will look at how to negotiate to get results and achieve a mutually beneficial outcome.
You will also be introduced a behavioural style theory called DISC. This is a very practical framework which can provide insight into why it is that some relationships present a challenge. You will examine strategies to increase your effectiveness in building relationships.
Key Content
Key Learning Outcomes
What have past participants said?
"I will think about different styles in my team and how best to approach them"
"The course was extremely enjoyable and I gained practical knowledge in how to approach colleagues"
Dates: 11 May, 17 September
Time: 9am - 4pm
Suitable for: All Academic, Professional & Technical Staff
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AUTHORISED BY Director, Human Resources Page last updated: Tuesday, August 18th, 2009 |
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