Employee Assistance Program

For confidential appointments and enquiries call Australia wide to access your nearest Benestar office:

Ph: 1300 360 364

The Employee Assistance Program is available to full-time and part-time (continuing and fixed-term) staff at UNSW, including staff from UNSW Canberra, UNSW Global, Unisearch and Arc@UNSW.

What is the Employee Assistance Program (EAP)?

Your Employee Assistance Program (EAP) is a professional, confidential coaching service for employees and their immediate family members, paid for by your employer. It is free for you and your family.

This service is provided by an independent company called Benestar. Benestar clinicians are all qualified, experienced professionals who have extensive training in coaching, counselling and workplace consulting.

What kind of assistance does the EAP provide?

The EAP offers short-term, solution focused coaching and counselling. The counselling discussion is informal, friendly and focussed on your needs. It can be either face to face or over the phone or accessed on-line via the portal at Benehub whichever is more convenient for you.
Counselling and coaching can help you to:
i) clarify a problem,
ii) identify options and
iii) develop plans to approach difficult issues in a constructive manner.
After counselling, your EAP clinician may suggest that other, further assistance may be useful. If you choose to take up a referral outside of the EAP, you are responsible for any costs. Where possible, referral is made to a service that is free, or within your capacity to pay.

What kinds of issues can the EAP help you to address?

The EAP exists to help with any personal or work-related issues including:

Conflict and tension, pressure and stress, alcohol and drug problems, child and family problems, work pressure / problems, emotional stress, separation / divorce, relationship difficulties, personal trauma, grief and bereavement, health and lifestyle issues, gambling and addictions, financial / legal referrals, anxiety and depression and work-family issues.

If you have any concerns about any of these issues then the EAP may be of benefit to you.

Often, the longer an issue remains unattended, the more aspects of your life are affected by it. Early help with a minor issue may prevent its development into a major one.

Support for LGBTIQ staff

Benestar is a member of Pride in Diversity (Australia's first and only national not-for-profit employer support program for all apsects of LGBTI* workplace inclusion) and it is mandatory for all staff clinicians to complete a set of comprehensive LGBTI online training modules.

Additionally, Benestar have over 100 clinicians with experience supporting LGBTI clients.

Want to learn more? View Benestar's LGBTI profile on Pride in Diversity's Inclusive Employers website.

*LGBTI stands for lesbian, gay, bisexual, transgender and intersex. Pride in Diversity and Benestar use this acronym. UNSW also includes the letter Q, as many people (especially younger generations) identify as queer.

How do I access the EAP?

EAP appointments can be made by simply phoning Benestar. Your manager / supervisor or Human Resources may suggest the use of the EAP but the decision is always voluntary.
You may use the EAP in your own time. In this case, no one will know. You may request, through your manager, to attend an initial visit in work time. If approved, you should agree on a suitable time with your manager/supervisor before confirming a time with Benestar. It is not necessary to divulge the nature of the problem when requesting time to attend.
Benehub a comprehensive online health and wellbeing portal available at:    The first time you visit the portal you'll need to register and set your own secure password.  Once you've registered it is simple to visit anytime.  On the portal you'll find a library of articles on topics such as relationships and family management through to workplace challenges and health.  You'll find interactive resources such as self assessment, videos, podcasts and online learning games and modules.  You can also access support and coaching via Live Chat or online.

Organisation Name: 
University of New South Wales

Organisational token:   


Note:  User Names and Passwords are case sensitive

How can managers use the EAP?

On occasions, managers may wish to suggest to a staff member that they may benefit from using the EAP. There may be some employees who are in need of help or who are not performing or not coping with their work.

The decision on whether or not to attend is entirely up to the employee under these circumstances.


All EAP consultations are strictly confidential. Benestar does not share information about you with anyone unless authorised to do so by you in writing.

In the case of workplace issues, you may authorise your counsellor to discuss the matter with your manager or another person you nominate to help address the situation.

Counselling Service for Casual Staff

A new service has been established called "Psychological Counselling" specifically for casual employees at UNSW. This service needs to be manager or HR referred ie. the manager or HR will ring and book an appointment for the casual employee. Managers should make sure that they mention that the employee is a casual staff member and that the employee is booked under "Psychological Counselling" (rather than EAP counselling) when they call Benestar.

Managers do not need to sign anything or provide a credit reference when making the booking, however, they will need to give full details of where the invoice should be sent.

The fee for casual employees is the standard rate of $155/hour.

Contact Details

For confidential appointments and enquiries call Australia wide - ph: 1300 360 364
Website: Benestar
[[bold||UNSW Contact for EAP Queries]]
For all other EAP queries, contact your local HR Business Partner or HR Consultant in your Faculty or Division here