Conflict Resolution & Negotiation

Conflict Resolution & Negotiation Courses via Lynda.com Online Training

Please note, use the Lynda.com guide to log in https://www.it.unsw.edu.au/catalogue/lynda.html
 
Negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques. Her six-step framework includes identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
 
 
Workplace conflict is inevitable. But it doesn't have to end badly. Author and conflict expert Craig Runde explains how conflict arises and outlines some practical steps you can take to manage your emotions and engage with others constructively.
 
 
Negotiation expert Lisa Gates demonstrates the skills empowered communicators use to achieve mutual benefit at the negotiation table. The course focuses on negotiating common issues such as asking for a raise, setting fees, promoting teamwork, and bringing out the best in those you manage.