Challenging Conversations

What is the workshop about?

Confidently engaging in challenging conversations can be difficult for even the most experienced and skilled leaders and managers. This workshop is built around sharing proven tools and techniques to assist you to tackle challenging conversations effectively and with empathy. Being able to handle a challenging conversation constructively can be one of the most influential skills at your disposal.

Key Content

  • Understand the value of constructive communication
  • Causes of challenging conversations
  • Recognise the difference between intentions and reactions
  • Gain clarity about your response preferences
  • Have the right mindset
  • Create an atmosphere where conversations flourish
  • Know how to access support and advice

Key Learning Outcomes

  • Participate confidently in various kinds of challenging conversations
  • Give and receive feedback in a constructive manner
  • Apply strategies to deal with the uncomfortable feelings or strong emotions that can arise when you are facing or having a challenging conversation
  • Be conscious of your preferences and those of others to maximise chances of a constructive outcome
  • Recognise when a challenging conversation requires specialist intervention and use the Employee Assistance Program

Time: 9:00am - 4:00pm
Suitable for: All Academic and Professional Managers